Terms & Conditions
The Girl House Terms and Conditions
Please read these terms and conditions before shopping with The Girl House
Legal Notice
These are the terms and conditions under which “We” supply the “Products” listed on our “Website” www.thegirlhouse.co.uk to “You”.
When you shop with “Us” or access our site, these terms apply, together with our [Terms of Use], [Privacy Policy], [Delivery Policy] [Returns Policy] and [any additional policies], irrespective of whether you choose to register or place an order with us. If you do not accept these terms and conditions, [Terms of Use], [Privacy Policy], [Delivery Policy] [Returns Policy] and [any additional policies], then please do not use our site.
We keep these terms updated and may amend them at any time. Please remember to check back in before you shop, as the latest set will apply.
Glossary of Terms
“We”,”Us” refers to The Girl House
“Products” “Goods” refers to items advertised for sale on our website
“Website” refers to www.thegirlhouse.co.uk
“You”, “Consumer” “Your” refers to you, the individual placing an order on our website
“Order” refers to you making an offer to us to pay for the products at the advertised price
“Contract” refers to us accepting your offer, at which point you and us agree to the terms and conditions set out within this document and together with any additional policies referred to herein.
- INFORMATION ABOUT US
Our website www.thegirlhouse.co.uk is operated by The Girl House, a trading name of The Girl House Ltd. The Girl House Ltd is a company registered in England and Wales under company number 12463797 and with our registered offices at:
- SERVICE AVAILABILITY
Some restrictions may apply on the extent to which We accept orders from specific countries. These restrictions can be found in our Delivery Policy https://thegirlhouse.co.uk/pages/delivery-policy
- ABOUT YOU
To shop with us, you need to:
- be at least 16 years old
- an authorised user of a credit or debit card used to pay for an order; and,
- a resident in a country we deliver to
- ENTERING INTO A CONTRACT WITH US
- The description of Goods displayed on our Website does not constitute an offer to sell the Goods. All Orders placed are subject to availability and acceptance. We reserve the right to reject any Order for any reason.
- The Order process is set out on the Website. Each step allows You to check and amend any errors before placing an Order. It is Your responsibility to check that you have used the ordering process correctly.
- Once you have placed an order, you will receive an email from us acknowledging that we have received your order (but please contact us if you don’t). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. This acknowledgement does not mean your order has been accepted.
- After you submit your order, we will immediately contact your bank or card issuer or Paypal or other chosen payment method for authorisation to take payment from your account. We will not process your order until payment has been received in full.
- If we accept your order, we will confirm this to you by sending you a further e-mail confirming the Product(s) is/are being processed for dispatch (Order Confirmation). It is at this point that a Contract is formed between You and Us. You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
- As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but may be able to return products under clause 8 of these terms and conditions or under our Returns Policy.
- We make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
- These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
- No variation of the Contract can be made after it has been entered into unless the variation is agreed by You and Us in writing.
- We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
- Any quotation is valid for a maximum period of 14 days from its date, unless We expressly amend or withdraw it at an earlier time.
- DELIVERY
- Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day the Contract is entered into.
- If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 12 will apply.
- It is the Consumer’s responsibility to confirm delivery duration, charge and location. A surcharge will be applied for redelivery due to an incorrect address being given.
- Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
- You will own the Products once We have received payment in full.
- The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
- You must be a resident in a country we deliver to. Information about the countries we deliver to be can be found here [insert hyperlink to Delivery Policy].
- Our Delivery Policy supplements our Terms on delivery contained within this clause and is to be read in conjunction with it before any order is placed. By placing an order you agree to the terms in this clause, and in our Delivery Policy.
- INTERNATIONAL DELIVERY
If you order Products from us for delivery to a destination outside the UK:
- your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
- you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
- if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
- PRICE AND PAYMENT
- The price payable for the Products shall be as shown on our site in Pounds Sterling (GBP), although please see clauses 7(e) and 7(f) for what happens if We discover an error in the price of any Product you order. Prices advertised on our site [include UK VAT at the relevant rate chargeable for the time being, but] exclude delivery charges which are payable in addition and shown separately during the checkout process.
- We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. [However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.]
- We accept payment by debit card, credit card and PayPal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
- You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
- If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
- If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
Buy now, Pay with Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom , Germany , Sweden , Norway , Denmark , Finland , Austria , Switzerland and the Netherlands .
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria , the United Kingdom , Germany , Sweden , Norway , Denmark and Finland .
- Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In cooperation with Klarna HYPERLINK "http://www.klarna.uk/"HYPERLINK "http://www.klarna.uk/" HYPERLINK "http://www.klarna.uk/"HYPERLINK "http://www.klarna.uk/" HYPERLINK "http://www.klarna.uk/"HYPERLINK "http://www.klarna.uk/" HYPERLINK "http://www.klarna.uk/" Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Financing.
Further information and Klarnas user terms you can find here . General information on Klarna you can find here . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" privacy HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy" HYPERLINK "https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy"statement .
- YOUR RIGHT TO CANCEL THE CONTRACT (EEA CONSUMERS ONLY)
- If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
- If you wish to cancel a Contract under clause 8(a), you need to communicate this to us within the timescale set out in clause 8(a). The easiest way to do this is to contact us by email at enquries@thegirlhouse.co.uk or by post at The Girl House Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
- The right to cancel a Contract under clause 8(a) does not apply to cosmetics and pierced jewellery or on swimwear and lingerie due to hygiene reasons.
- If you cancel a Contract under clause 8(a) after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. The liability of the cost of returning the products to us is contained within clause 9(e).
- RETURNS AND EXCHANGES
- The products must be returned with any original packaging and tags and must be unused, unworn, unwashed, free of odour, have no markings or defects or any other damage.
- We reserve the right to refuse a refund or exchange if the products are not returned to an acceptable standard as described in clause 9(a). If we refuse to refund or exchange a product then it can be returned to you, subject to you paying the costs of postage.
- When products are returned to us in an acceptable standard as described in clause 9(a), and within the allocated time as described in clause 8(d), a full refund will be issued to you for the amount you paid for the product.
- Delivery charges will not be refunded.
- The cost of returning the products to us will be paid by you, unless a technical error made by us when dispatching your order led you to having returning them back to us.
- Technical error as referenced in clause 9(f) can be where we may have sent you products you did not order.
- In the event you claim to have returned the products to us but we have not received them, we are not liable for any missing post. You must acquire proof of postage so enquiries can be made in the event your return is lost. We therefore recommend you return products to us using a signed for or tracking postage service, or both.
- If clause 9(g) applies, failure to provide proof postage can result in a refund or exchange being refused.
- YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
If you are a consumer in the EEA and you cancel your Contract under clause 8(a), We will:
- refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
- make any refunds due to you by the method you used for payment:
- 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
- 14 days after you inform us of your decision to cancel the Contract
- Please see our Returns Policy for more information about returns and refunds.
- FAULTY GOODS
If you are a consumer,
- We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
- If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8(b)
- OUR RIGHTS TO CANCEL THE CONTRACT
- We may end the Contract at any time by writing to you if:
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
- you do not, within a reasonable time, allow us to deliver the Products to you.
- We may also end the Contract in the circumstances set out in clause 7(e) or clause 7(f).
- If We end the Contract in any of the situations set out in clause 13(a), We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
- OUR LIABILITY
- If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both You and Us knew it might happen.
- We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
- We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
- EVENT OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
- You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8(b).
- INTELLECTUAL PROPERTY RIGHTS
- All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved. Please see our Terms of Use policy for more information.
- OTHER IMPORTANT TERMS
- Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
- If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
- We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our website when you place your order.
- We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
- You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
- The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
- Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
- In respect of any dispute or claim relating to a Contract, if you are a consumer you and Us both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and Us both submit to the exclusive jurisdiction of the courts of England and Wales.
- QUESTIONS, FEEDBACK AND COMPLAINTS
- Questions, comments or requests regarding these terms and conditions or our Products should be addressed to enquiries@thegirlhouse.co.uk
- If you have any complaints these should be addressed to The Girl House by email to enquiries@thegirlhouse.co.uk
- If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.